SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of myperfectshopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of myperfectshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect as always i love aligrace hair ive ordered all kinds of hair from them and its always the best.. i gave 5 stars
This hair is veryyyy soft. The curls is amazing . The only thing is the closure being a little straight on the top. Other than that this hair is worth it. This is a closure unit made by me for a client. If you have any questions or want a wig, take a look at my @high0ffmay and follow me on sc @ ameyaahh
I love it. Super fast shipping! Came in 3 days!
I received my hair in 3 day! Feels really soft and bouncy. The hair rep was very open in communication. I will post in a few months to let you all know how good the hair is
Had the hair for 2 weeks .. made a full unit with it .. beautiful hair , nice curl pattern , very soft! I’ve gotten plenty of compliments with it!
Jus got it 10 minuets ago go I love it already soft don’t have e smell gorgeous ordered it Thursday and here it came today
hair was absolutely beautiful came within 3days. Very thick bundles.
Very soft nice hair looks great
Hair is so soft I order all the time
I was a little scared to order hair offline but i really love how this hair feels, no smell,no tangle Best hair
I ordered my hair Monday & it was shipped on Tuesday, it got delivered Thursday morning but i was at work so they came back Friday. So the shipping was fast & they kept in contact with every stage of the delivery . I installed it Saturday i got the inches 22,24,&26 with a 20in closure . So far the hair is so soft and bouncy and the curls are to die for brushed out . I guess after a month or so of me having it in I’ll come back to add to my review
This hair looks really nice although I do recommend getting four bundles if your hair is long, meaning if your hair is at least 20in. However the closure looks full . This is how the hair looked after I co washed it and hanged it. Received hair in 3business days. I'll be writing another review after I install to see how it will be.
Great hair so soft, got the hair very fast
When I first received the hair I wasn't to sure about it. There was a chemical smell and the bundles seemed thin. However, after I co-washed the bundles twice, the smell wasn't there anymore. The closure I purchased from the company was extremely thick which was a plus. Also, the texture is sooo Bomb. The hair tangles, but its a loose wave so that is to be expected. There is minimal shedding. The hair looks soo cute and the luster is amazing.
Hair was perfect & just what I expected!
I would definitely order again. Best AliExpress hair I’ve ever had
Hair feels really good, I haven’t installed it yet, they also gave me a beauty blender !
The package came quicker than I expected it to. Each bundle was covered in a hair net to protect it and placed in its own zip locked package. There was instructions on how to care for the hair before use. The hair is very soft and has a nice sheen to it. I was afraid it may have a weird smell, but it didn't;; so I'm happy with the product.
i love the hair its very soft.
ALWAYS BEAUTIFUL HAIR AND VERY FAST SHIPPING
Best hair like ever!!! Will be ordering again & again
Received my hair fast. Everything looks good. Cant wait to install it!
Received my hair within a week of ordering it. No strong factory scent, the hair was true to length, the weft of the hair wasn't incredible thick nor was it too thin. After washing and conditioning it there was minimal to no shedding. And the lace closure had the right amount of density. Overall I am satisfied.