SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of myperfectshopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of myperfectshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just love it. It does need to be wet kind of all the time otherwise it has the poofy look. But I will be wearing this at least for a month. QUALITY HAIR AND QUALITY CLOSURE! Many compliments day one.
Fast shipping ! Ordered Thursday night & received Monday . Full nice curls & no smell
Hair was beautiful got compliments everywhere I went had it in about a month and then it got tangled but no complaints very satisfied and very PRETTY just ordered again !
Made this hair into a wig for a client! Follow me on Instagram @crownsbysteph
This is the second faith that j'achète in this store and I am very elated quality gorgeous highlights I recommend and I will continue to commende❤
I love this hair, it’s still curly and bouncy and I’ve have it in for over a month
The hair came super fast and I was so happy. Its my first time getting curly hair and it’s so soft. Love it
This is probably my 5th or 6th time ordering from Unice. THEY NEVER DISAPPOINT. This is my go to hair company. So reliable and great quality. Wanna ask me questions about this hair or the company, feel free to hit me up on Instagram @ _mvcha_
Omg this hair is da bomb! The quality is just great! The hair came quickly, doesn't have a strong smell and fit my texture. My hairstylist even said that it was soft and a great hair. U can run ur finger to it all days. I've got a lot of compliments on it. Definitely will buy again. The communication was great and only took 4 days to get here! P.s: I am very picky about the hair I use. I ordered inches: 18(closure) 20, 22, 24 and it is REALLY big, so a cut a little. If u are going for a shoulder length look, or a look like mine, I suggest u getting inch 12-18. By the way, thank u very much Unice, 4sho I will buy again.
I love this hair company. This is my fourth order of hair and I’ve gotten them all made into wigs.