SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of myperfectshopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of myperfectshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This Hair Is Amazing I installed on Saturday and it barely sheds or tangles is a very high product and I’ve received a lot of compliments and recommended it to a lot of people that already placed their order, the store was very helpful and professional I recommend this Hair to anyone I’m 6’1 and the 26 is just above my Ass Love it
Hair was nice and soft. The smell was a bit strong but taken care of with thorough washing. Overall satisfied and store was very nice and communication was on point. Fast shipping too!
Hair is soft . True to length and bundles are full! I ordered Friday and received my hair Tuesday ! No shedding and no smell. Even came with a wig cap. Love this curl pattern ! Will order again.
Have not installed yet but hair looks good. First time ordering and the store kept me informed every step of the way
The hair was exactly how the picture is and I fell in love with it already . I can’t wait until I install it
I’m In LOVE LOVE LOVE With This Hair! Perfect Curl Pattern! Little Shed & Minimal Tangle! Excellent Communication From Seller! Will Buy Again & Recommend To Friends ! Quick Shipment As Well! Only Down Side Is The Closure Frizzes Up More Than The Bundles But Easy To Manage Other Than That No Other Complaints!
I’m a repeat customer. Almost 2 years of wearing only this hair. The curl matches my texture better than any other! Very silky, very curly, and lots of volume. Love the customer service and communication. Sent it extremely fast. Like 2 days!! Had enough to sew it into a upart wig for my birthday. 2 bundles of 18. Then cut for volume.
The curls on this hair is beautiful!!! I love this hair and this is my second time ordering. You have to take care of this hair. As for hair products, anything that is sulfate free is best to put on the hair. It gives the hair volume and a natural curl look.
This hair is so thick and full , i was able to make a wig with only two bundles and a closure. My fav hair company on Ali express , i put moose on the hair bec it was so big and puffy
this hair is the best curly hair i have got the curls are great too, order now !! you wont be disappointed, peace and love