1.We are not responsible for any custom duty or import tax.
2. Please Contact us before leaving any negative or neutral feedback. Our customer service will reply you as soon as possible. We aim to settle problems better, and will reply you at first time for your any question, Thank you for your cooperation in advance.
1. Generally, Most orders are processed within 1-3 business day.But delay delivery would happen sometimes due to changed stock, if you need urgently, please contact us first to check stock
2. For shipping way, we try to ship in a fast way for different countries. Just for reference, normally, Post air mail will take around 15-45days, some countries will takes 20-60 days, EMS(7-15days),”DHL” “UPS” “FEDEX” (3-8 workdays).
3.To avoid any unsuccessful delivery; Make Sure the Address and Telephone Number you offered is correct, we will not accept for any change after ship out.
4. Customers are responsible for any custom or import fees and duty taxes charged by their county, we would try to declare it better for you, If you are not assure the custom rules, please check with your custom firstly.
Please contact us first if there are any questions after you receive the items.
1. Items can be returned within 3 days for quality problems or wrong items, but normally we would check carefully before we ship out, and we will refund you after we receive the returns(goods should be not used and in good condition).
2. Not for quality problem return, customers responsibility for the send and return freight. We not accept for any damage or used item which cause hard to sell again.
Feedback is very important. If you are satisfied with our items and service, please kindly leave all 5 star positive feedback. please contact us firstly before leaving any negative or neutral feedback, if for any problem, We will discuss with you to solve it better and sooner Thank you!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.