We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair took the color very nicely
Great customer service and hair is great! There’s no smell! Can’t wait to install!
Wow I received my hair this evening, this is my first time of buying hair online am so grateful thanks so much God reachly bless you the hair is soft and nice thank you am contented. so fast and the store said three days as they said I received my hair wonderful person I tell great job.
I love this hair! It came fast. I ordered on a Wednesday and it came Friday. I took my time on giving this review to see how this hair did. Minimal shedding. But, overall I’m satisfied
I’ve been ordering from this vendor for years . I am always satisfied.
Hair quality is great I'm a consistent buyer for my mom and sister! They love the hair! The store always has great communication!
The hair is beautifully soft. It doesn’t tangle or shed. It arrived in 3 days!! Very good quality.
Excellentttttt . Fast postage The hair is amazing , soft and of a full length texture all the way down Shall be buying again real soon Veryyyyyyyy pleased Thank you
Excellent hair I love the quality of the hair and packaging .it arrived working three days! . Ali queen hair for the win.
My first time ordering from them and it wont be my Last. I love those hair!!!!!! My hairdresser bleached them TWICE and they still look beautiful and soft . Fast delievery I received them in 3 days. Great store communication. I recommend you will be satisfied
I received my hair just in time for my graduation .Queen hair kept in contact with me until I received my hair. I ordered 2 bundles of body wave and a closure . The hair came perfectly , it does not shed. It curled nicely and I straightened the hair out too and it came out nicely. The hair was nice and soft , this is why I love queen hair they never dissapoint!
I ORDERED A CLOSURE AND THREE BUNDLES TO MAKE THIS WIG... BECAUSE OF WORK I HAVEN’T HAD THE CHANCE TO INSTALL IT YET BUT I LOVE THE HAIR. IVE BEEN ORDERING FROM THIS VENDER FOR YEARS NOW AND IT HAS NEVER FAILED ME... THE BUNDLES ARE A GOOD STRETCH AND ITS NO SHEDDING. IT CAN BLEACH & COLOR.. I WOULD HIGHLY SUGGEST THIS HAIR IF YOUR LOOKING OR EVEN A LIL NERVOUS ABOUT THE SITE... THIS VENDER IS DEFINITELY A GOOD ONE!!
Very beautiful and soft hair, hope it remain so after installation . Not really true to length, I ordered 24,26,28 I see no difference between 26&28. delivery was very fast. I will definitely buy again.
This is the most amazing hair EVER hair I always very soft bouncy holds curls beautifully and most of all no shedding I am very satisfied with this hair and will most definitely be ordering from this vendor again thank you!
This Hair is amazing !!!!!! Can’t wait to purchase more , I’ll be reviewing this Hair on my YouTube channel !
Very fast delivery,great quality,beautiful hair,i will upload more pictures after i do the wig with the final look.
The wefts were a bit short however the hair is extremely soft and full, not dry, doesn’t tangle, holds pin curls very well, no smell . I’m back to using Ali queen hair .
This is some Bomb ass hair! Like I've had hair from other expensive vendors ( Snob life, Hair Are Us ) and this is by far the best hair I've had so far! Minimum shedding, no tangles, and full bundles! Would defiantly recommend this hair
I have been ordering this hair since 2015 and it is still amazing. I will continue to give this company 5 stars. This is a wig I created but the closure is so pretty it looks like a sew-in. Thank you all for your products. I am a satisfied customer most definitely .
lots of body. tangle free. been ordering from here for years now. they never disappoint. Just wish they’d give me a promo code or something since i send so much business their way. but it’s cool tho! hair is amazing. I recommend to everyone. you will be nothing but satisfied.
Loveeeeee best vendor on Ali colored hair before installation and came out beautiful I get so many compliments I got 18 20 &22 I thought tht may be too short bt it actually passes the bottom of my back(I'm 5"3) usually 22 hits the middle of my back so needless to say I'm very pleased
Best hair on AliExpress you can buy and the best price. Ive been buying this hair for years you wont regret it. This hair last over year if you treat it right. Absolutely will purchase again in a different texture to try out something new.
I have been Ordering hair from this vendor for years! They are the best vendors on AliExpress hands down. Zuan was great help and responded so quick when I had an issue with shipping, he answered all questions and kept in contact with me throughout the process. Will always order from this company <3
I truly love this hair. The quality is really great. The service of the vendor is superb. This is the only vendor that I order from and I've never been disappointed. If you want quality hair, this is the right vendor. The bundles were full and true to length. This hair can easily last for more than a year. I bleached the hair and it still has the natural wave and it's very manageable.
3 time ordering .Hair is wonderful
Ali queen as the best hair I have ever worn been ordering with them for many years. When I wear ail queen hair I feel stylish with a alter ego
I Ordered 3 bundles 20' 22' 24' inch Brazilian wavy, I always order from here and the hair never fails me. Lovely long thick bundles with minimal shedding. Juan was very attentive and helpful and answered all my questions. I will Order again !!!